Learning and Assessment Kit-TLIF4104 Manage change in the rail safety environment SIS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency SISSSCO015 Prepare participants for sport competition SISSSCO003 Meet participant coaching needs SISSSCO005 Continuously improve coaching skills and knowledge SISSSCO013 Coach sport participants up to an advanced level * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCLSK217 Apply animal welfare principles to handling and husbandry of livestock AHCSHG201 Crutch sheep AHCSHG203 Shear sheep to novice level AHCSHG205 Grind combs and cutters for machine shearing AHCSHG206 Prepare handpiece and downtube for machine shearing AHCSHG210 Undertake basic shearing and crutching AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices AHCWHS201 Participate in work health and safety processes If you require RPL Kits with comprehensive benchmarking

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLIF4104 Manage change in the rail safety environment SIS aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to