Learning and Assessment Kit-CPPHES4002 Advise clients on thermal performance of residential buildings CPC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2013 Use furniture making sector hand and power tools MSFFM3030 Produce manual and computer-aided production drawings MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFFM3031 Prepare cutting lists from design and production documentation Elective units MSFFM2016 Join solid timber MSFFM3041 Determine and document requirements for cabinetry installation MSFFM2017 Hand make timber joints MSFFM2018 Operate basic static machines safely MSFFM3042 Fabricate cabinetry MSFFF2012 Prepare surfaces for finishing MSFFM3026 Produce angled and curved components using manufactured board MSFFM3028

CPCCCA3003A Install flooring systems

equipment and machinery AUMFBM001 Prepare and process automotive materials and components Electives AUMAFA001 Apply for jobs and undertake job interviews AUMATK013 Monitor and maintain automotive equipment AUMFQM001 Apply continuous improvement in automotive manufacturing If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-CPPHES4002 Advise clients on thermal performance of residential buildings CPC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to