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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
training and assessment strategies and other important aspects of running a compliant training organisation
Our learner resources include:
Core units BSBWHS304 Participate effectively in WHS communication and consultation processes ICTGAM401 Produce an interactive game ICTICT418 Contribute to copyright
Assessment Kit-HLTPOP016 Provide interventions to clients who are nicotine dependent Session Plan Units of competency SITXCCS007 EnhanceOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
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