SCORM Compliant Package-VU22589 Read and write short, basic factual texts Session Plan Support effective workplace relationships

Support effective workplace relationships

Units of competency AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs If you require RPL Kits with comprehensive benchmarking

Self Study Guide

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-VU22589 Read and write short, basic factual texts Session Plan Support effective workplace relationships* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.