Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set SIR RTO Student Handbooks

RTO Student Handbooks

Core units BSBHRM521 Facilitate performance development processes BSBHRM522 Manage employee and industrial relations BSBHRM523 Coordinate the learning and development of teams and individuals BSBHRM524 Coordinate workforce plan implementation BSBHRM527 Coordinate human resource functions and processes BSBOPS504 Manage business risk BSBWHS411 Implement and monitor WHS policies

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS005 Conduct individual assessments CHCCCS009 Facilitate responsible behaviour CHCCCS019 Recognise and respond to crisis situations CHCCCS017 Provide loss and grief support CHCCCS031 Provide individualised support CHCCCS038 Facilitate the empowerment of people receiving support If you require RPL Kits with comprehensive benchmarking

repair control instrumentation - single and multiple loop control systems MEM09002B Interpret technical drawing MEM10002B Terminate and connect electrical wiring MEM10003B Install and test electrical wiring and circuits up to 1000 volts a

Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set SIR RTO Student HandbooksA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.