Vocational Placement Kit-SHB20121 Certificate II in Retail Cosmetics AUM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCDES502 Prepare a landscape design AHCDES501 Design sustainable landscapes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT002 Manage partnership agreements with service providers CHCMGT003 Lead the work team CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCWRK302 Monitor weather conditions AHCCHM304 Transport and store chemicals AHCCHM405 Plan and implement a chemical use program AHCCHM404 Develop procedures to minimise risks in the use of chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SHB20121 Certificate II in Retail Cosmetics AUM aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.