Learner Resources-MEM20105 Certificate II in Engineering Pre-order aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

controls and instruments AURRTR007 Install marine electrical systems and components AURRTR106 Diagnose and repair marine electrical systems AURTTE001 Apply knowledge of engine science AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURRTE002 Inspect and service marine outboard engines AURAFA001 Use numbers in an automotive workplace AURETB101 Diagnose and repair electric braking systems AURETH101 Depower and reinitialise battery electric vehicles AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR006 Solder electrical wiring and circuits AURETR009 Install vehicle lighting and wiring systems AURETR011 Install basic ancillary electrical systems and components AURETR115 Inspect

Core units CHCCCS015 Provide individualised support CHCDIS002 Follow established person-centred behaviour supports CHCDIS005 Develop and provide person-centred service responses CHCDIS007 Facilitate the empowerment of people with disability CHCDIS008 Facilitate community participation and social inclusion CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCDIS010 Provide person-centred services to people with disability with complex needs CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP001 Recognise healthy body systems HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services CHCAGE001 Facilitate the empowerment of older people Additional electives CHCAGE003 Coordinate services for older people CHCAGE005 Provide support to people living with dementia CHCCCS001 Address the needs of people with chronic disease CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS007 Develop and implement service programs CHCCCS011 Meet personal support needs CHCCCS017 Provide loss and grief support CHCCCS023 Support independence and wellbeing CHCCCS025 Support relationships with carers and families If you require RPL Kits with comprehensive benchmarking

ICTICT210 Operate database applications

Learner Resources-MEM20105 Certificate II in Engineering Pre-order aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all