Learner Guide-SITXCCS009 Provide customer information and assistance New Unit Units of competency BSBESB301 Investigate

Units of competency BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB304 Determine resource requirements for new business ventures BSBESB303 Organise finances for new business ventures * We can develop additional elective units that are not listed on request (Please contact us for further information)

prepare and dispatch pathology specimens HLTWHS001 Participate in workplace health and safety Elective Units BSBOPS203 Deliver a service to customers HLTPAT008 Identify and respond to clinical risks in pathology collection HLTPAT009 Collect pathology specimens other than blood HLTPAT014 Perform venous blood collections CHCCCS020 Respond effectively to behaviours of concern CHCCCS037 Visit client residence If you require RPL Kits with comprehensive benchmarking

Units of competency HLTPOP026 Monitor and maintain sewage or effluent systems HLTPOP027 Monitor and maintain water supply HLTPOP025 Provide basic repairs and maintenance to health hardware and fixtures * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTCLD401 Configure cloud services ICTSAS308 Run standard diagnostic tests Group E ICTSAS309 Maintain and repair ICT equipment and software Group E ICTICT309 Create ICT user documentation Group F ICTPRG430 Apply introductory object-oriented language skills Group H Additional Electives CUADIG201 Maintain interactive content Group D BSBITU211 Produce digital text documents Group E * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITXCCS009 Provide customer information and assistance New Unit Units of competency BSBESB301 InvestigateOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce